Manager of Tissue Services

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Cleveland, OH, US

3 days ago Requisition

Manager of Tissue Services

Do you want to be the person that makes the miracle of organ donation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.

Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.

Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.

Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility.

Our mission is to save and heal lives.

This position is responsible for providing both supervision and leadership in the operational activities of Tissue Services as it relates to evaluation, screening and recovery of tissue and eyes from donors, and ensuring that AATB, EBAA and FDA Standards and quality guidelines are met. The Manager of Tissue Services is also responsible for fostering an organizational culture that is based on collaboration, support, and constructive feedback, enabling the organization to uphold our core values and fulfill donor and donor family wishes.

• Provide direct supervision and leadership to Tissue Recovery Coordinators.
• Manage daily tissue recovery operations to ensure appropriate staffing coverage, equitable workload distribution, and timely response to case activity.
• Oversee staff performance management, including coaching, corrective counseling, performance reviews, and professional development planning.
• Assist with recruitment, hiring, onboarding, training, and retention of a highly skilled tissue recovery workforce.
• Participate as a member of the organizational leadership team, collaborating cross-functionally.
• Direct and coordinate tissue recovery activities, including screening, allocation, recovery, logistics, shipping, and storage.
• Ensure all recovery documentation, donor charts, and records are completed accurately and submitted in a timely manner.
• Track and analyze recovery reports and recovery data to identify trends, errors, or opportunities for improvement.
• Implement initiatives, including LEAN or process improvement projects, to enhance productivity, quality, and outcomes.
• Participate in on‑call responsibilities, donor screening, and case triage as required.
• Maintain strong professional relationships with hospitals, medical examiners, funeral homes, tissue processors, vendors, and partner organizations.

• Maintain availability for 24‑hour on‑call activities related to tissue recovery, eligibility determination, logistics, and consultation.
• Function independently as a Tissue Recovery Coordinator as operational needs require.
• Assist and obtain authorization and release for donation from Coroner/Medical Examiner offices when needed.
• Support on‑site recovery activities, ensuring adherence to aseptic techniques, safety standards, and best practices.
• Travel frequently and reliably across the service region to support case activity and operational needs.
• Serve as a subject matter expert in tissue recovery practices and regulatory standards.
• Collaborate with Processing Technical Training and Education teams and internally with the…