Supervisor, Care Management

5209 Detroit Ave, Cleveland, OH 44102, USA

Posted Thursday, March 5, 2026 at 5:00 AM

Location: Gordon Square Office, 5209 Detroit Avenue, Cleveland, Ohio 44102
Employment Type: Full-Time
Reports To: Site Clinical Director

We're seeking an experienced and compassionate Care Management Supervisor to lead our care management team in delivering exceptional whole-person care to our clients. In this role, you'll provide clinical and administrative leadership while ensuring our clients receive coordinated, comprehensive services that align with our mission and values.

As a Care Management Supervisor, you'll work collaboratively with our Site Clinical Director and interdisciplinary teams to screen, assess, and coordinate care for clients seeking services including primary care. You'll be instrumental in building team capacity, analyzing data to improve outcomes, and ensuring our services meet the highest professional and ethical standards.

Leadership & Team Development

Provide clinical and administrative leadership to the care management team including case managers, community health workers, and patient navigators

Orient, train, and mentor team members using the SLII model to develop self-reliant achievers

Conduct individual and group supervision to ensure professional growth and skill development

Recruit, interview, and hire qualified team members in partnership with Human Resources

Clinical Operations & Quality

Coordinate day-to-day clinical operations ensuring appropriate coverage and productivity standards

Monitor documentation, record-keeping, and service delivery through database analysis and quality reviews

Ensure adherence to ODMH administrative rules, federal/state laws, and professional standards

Conduct clinical assessments and provide direct services to clients as needed

Partner with the Senior Director of Population Health to analyze data and coordinate outreach services

Manage transition of care notifications and assign appropriate staff follow-up

Collaborate with internal and external providers to ensure seamless, integrated care

Co-facilitate team meetings and client care conferences

Program Management

Monitor and report on program outcomes in collaboration with site leadership

Ensure timely service delivery and proper utilization of resources

Maintain transparent communication through meetings, email, and interpersonal engagement

Participate in committees and assume supervisory functions as needed

Required Qualifications

Bachelor's or Master's degree in Social Work

Minimum 3 years of related work experience in a non-profit, health-related organization

LSW (Licensed Social Worker) or license eligible within 6 months of accepting the position

Strong clinical knowledge of mental illness, substance use disorders, and therapeutic modalities

Clinical Acumen: Demonstrated expertise in clinical intervention, assessment, and documentation with a non-judgmental approach

Situational Leadership: Ability to enable and empower team members while creating an environment of trust and mutual respect

Team Building: Skill in providing direction, encouraging collaboration, and developing self-reliant achievers

Communication: Clear, adaptable communication tailored to diverse audiences and situations

Independent Judgment: Data-driven decision-making with strong analytical and problem-solving abilities

This position operates in a professional office environment with regular sitting, standing, walking, and computer use. Travel and work outside normal hours may be required for meetings, trainings, and events.

Our Commitment to You

When you join The Centers, you're joining an organization that's transforming behavioral healthcare in Greater Cleveland. We're building a comprehensive system of care that provides seamless support across every stage of a person's recovery journey.

You'll be supported to do your best work through great managers, wellbeing resources, and a culture that celebrates bravery, growth, and the unwavering belief that We Can & We Will make a difference.

Ready to Make an Impact?

If you're looking for more than just a job—if you want to be part of a team that's healing, teaching, and inspiring our community—we want to hear from you.

Join us in building healthier, more prosperous communities. Join us at The Centers.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

5209 Detroit Ave, Cleveland, OH 44102, USA