Supervisor, Care Management

Care Management Supervisor

Location: Gordon Square Office, 5209 Detroit Avenue, Cleveland, Ohio 44102

Employment Type: Full-Time

Reports To: Site Clinical Director

We're seeking an experienced and compassionate Care Management Supervisor to lead our care management team in delivering exceptional whole-person care to our clients. In this role, you'll provide clinical and administrative leadership while ensuring our clients receive coordinated, comprehensive services that align with our mission and values.

As a Care Management Supervisor, you'll work collaboratively with our Site Clinical Director and interdisciplinary teams to screen, assess, and coordinate care for clients seeking services including primary care. You'll be instrumental in building team capacity, analyzing data to improve outcomes, and ensuring our services meet the highest professional and ethical standards.

• Provide clinical and administrative leadership to the care management team including case managers, community health workers, and patient navigators
• Orient, train, and mentor team members using the SLII model to develop self-reliant achievers
• Conduct individual and group supervision to ensure professional growth and skill development
• Recruit, interview, and hire qualified team members in partnership with Human Resources

• Coordinate day-to-day clinical operations ensuring appropriate coverage and productivity standards
• Monitor documentation, record-keeping, and service delivery through database analysis and quality reviews
• Ensure adherence to ODMH administrative rules, federal/state laws, and professional standards
• Conduct clinical assessments and provide direct services to clients as needed

• Partner with the Senior Director of Population Health to analyze data and coordinate outreach services
• Manage transition of care notifications and assign appropriate staff follow-up
• Collaborate with internal and external providers to ensure seamless, integrated care
• Co-facilitate team meetings and client care conferences

• Monitor and report on program outcomes in collaboration with site leadership
• Ensure timely service delivery and proper utilization of resources
• Maintain transparent communication through meetings, email, and interpersonal engagement
• Participate in committees and assume supervisory functions as needed

• Bachelor's or Master's degree in Social Work
• Minimum 3 years of related work experience in a non-profit, health-related organization
• LSW (Licensed Social Worker) or license eligible within 6 months of accepting the position
• Strong clinical knowledge of mental illness, substance use disorders, and therapeutic modalities

• Clinical Acumen:
  Demonstrated expertise in clinical intervention, assessment, and documentation with a non-judgmental approach
• Situational Leadership:
  Ability to enable and empower team members while creating an environment of trust and mutual respect
• Team Building:
  Skill in providing direction, encouraging collaboration, and developing self-reliant achievers
• Communication:
  Clear, adaptable communication tailored to diverse audiences and situations
• Independent Judgment:
  Data-driven decision-making with strong analytical and problem-solving abilities

This position operates in a professional office environment with regular sitting, standing, walking, and computer use. Travel and work outside normal hours may be required for meetings, trainings, and events.

When you join The Centers, you're joining an organization that’s transforming behavioral healthcare in Greater Cleveland. We’re building a comprehensive system of care that provides seamless support across every stage of a person’s recovery journey.

You’ll be supported to do your best work through great managers, wellbeing resources, and a culture that celebrates bravery, growth, and the unwavering belief that We Can & We Will make a difference.

If you’re looking for more than just a job—if you want to be part of a team that’s healing, teaching, and inspiring our community—we want to hear from you.

Join us at The Centers.

The Centers
is an
Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.