Milieu Specialist II; Glick Recovery Center

Cleveland, OH, USA

Posted Monday, July 20, 2026 at 4:00 AM

We are seeking a compassionate and dedicated Milieu Specialist II to join our team at our Behavioral Health Crisis Center in Cleveland, Ohio. In this critical frontline role, you will create and maintain a safe, therapeutic environment for individuals experiencing mental health and behavioral health crises. You will be responsible for monitoring the therapeutic milieu, supporting patients in their recovery journey, and working collaboratively with our multidisciplinary care team to provide exceptional care during some of the most vulnerable moments in our patients' lives.

The Milieu Specialist II will also lead in coordinating the activities and schedules of the unit, complete daily reports and audits and act as the first line for problem solving for guest and staff concerns.

• Create and maintain a safe, structured, and therapeutic milieu for patients experiencing acute mental health crises.
• Monitor patient behavior and environmental safety continuously, intervening appropriately to prevent harm.
• Facilitate therapeutic activities and groups that promote recovery, coping skills, and emotional regulation.
• Model appropriate behavior and communication while maintaining professional boundaries.
• Coordinate and support unit activities and guest schedules (e.g., meals, self-administered medication administration, therapeutic activities).
• Complete daily unit reporting for managerial review.
• Provide direct care and support to patients with mental health diagnoses, substance abuse issues, and co-occurring disorders.
• Assist patients with activities of daily living (ADLs) as needed while promoting independence.
• De-escalate crisis situations using verbal intervention techniques and trauma-informed care approaches.
• Document patient behaviors, interactions, and progress accurately and in a timely manner.
• Act as the primary point person for any guest concerns.
• Work closely with psychiatrists, nurses, social workers, case managers, and other mental health professionals to coordinate comprehensive care.
• Participate in treatment planning meetings and provide valuable observations about patient progress.
• Communicate effectively with team members during shift changes to ensure continuity of care.
• Collaborate with community resources to support patient transitions and ongoing recovery.
• Act as the primary point person for any staff concerns.
• Implement crisis intervention techniques to manage aggressive or self-harmful behaviors.
• Conduct safety checks and environmental rounds to maintain a secure treatment setting.
• Apply de-escalation strategies and crisis prevention techniques consistent with trauma-informed care principles.
• Follow all safety protocols, including restraint procedures when clinically indicated and authorized.
• Assure timely completion of safety rounding with co-workers and complete any auditing of rounding documentation.
• Oversee the process for any guest passes off unit and timely return.
• Assist with admission and discharge processes and coordinate those processes with crisis services staff.
• Capacity to physically intervene in crisis situations when necessary (may include restraint procedures).
• Other duties as assigned.

High school diploma or GED required.

Associate's or Bachelor's degree in psychology, social work, counseling, or related field preferred.

• CPR and First Aid certification (or ability to obtain within 30 days of hire).
• Crisis Prevention Intervention (CPI) or similar de-escalation training (or willingness to complete upon hire).
• Valid Ohio driver's license with clean driving record.
• Must pass criminal background check.