Bilingual Patient Support Representative

Bilingual Patient Support Representative (Spanish/English)

Pay: $18/hour

Location: Cleveland, OH (West Side)

Schedule: Monday–Friday, 8:30 AM–5:00 PM | Onsite

Duration: 3–6 months | ASAP

The Bilingual Patient Support Representative provides front‑office support in a healthcare setting, delivering excellent customer service in both Spanish and English. Responsibilities include patient check‑in/out, scheduling, insurance verification, and data entry in electronic health record systems.

• Greet and assist patients in person and by phone (Spanish/English)
• Register patients, verify documents, and schedule appointments
• Enter, update, and scan patient data in EPIC/EHR systems
• Verify insurance, explain coverage, co‑pays, and collect payments
• Assist uninsured patients with Medicaid and sliding fee applications
• Maintain patient flow and communicate with clinical staff
• Ensure HIPAA compliance and confidentiality
• Perform appointment reminders and other assigned duties

• High school diploma or equivalent
• Fluent in Spanish and English (required)
• Healthcare or clinical front‑desk experience preferred
• Experience with EHR systems and insurance verification preferred
• Strong customer service, attention to detail, and professionalism