Clinical Manager

JOIN US IN MAKING THE MOST OF EVERY DAY!

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

We have a passion for purpose-driven work! Do you?

Responsible for creating or maintaining positive relationships between patient and staff that is providing healthcare for patient and family while overseeing all field staff who see patients outside the scope of the primary team.

• Partners with Director of Care Solutions Center and Clinical team Leader assisting RN’s, LPN’s, Social Workers and Admissions Assistants in hospitals, homes and alt home settings completing admissions and visits.
• They are responsible for visiting patients and their families, representing Reserve Care with a goal of performing assessments, provide education and training about medications, care for physical needs. Identifying and resolving problems, preparing, and completing action plans, managing all clinical lines for improvement and quality assurance programs.
• They assist to carry out Care Solutions Center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost-benefit analysis: defining user requirements, establishing productivity, quality, customer service standards, contributing information and analysis to organizational strategic plans and reviews.
• Builds relationships with staff in hospitals they serve, being a trusted partner.
• Trained and qualified nurse who can help guide teams to provide support for families and patients with empathy and confidence
• They implement the Care Solutions systems by assisting the Director, Associate Director, and Chief Clinical Officer with patients, families, referral providers, doctors, and Hospice of the Western Reserve field staff.
• Collaborate with trainers to implement a comprehensive training program for staffin the field.
• Determines training needs by observing agent and service encounters, studying all phases of the Care Solutions services, technical, service and customer experience results reports, conferring with management.
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional/personal networks
• Educational awareness with EMR (Net Smart) on a regular basis.
• Assist in the interview, hire, train, support, and develop liaison staffandadmission staff.
• Supports and reinforces all strategies, plans, and implementations as directed by Senior leadership.
• Proactively identify operational efficiency and customer service enhancement opportunities
• Work directly with all corresponding programs to support, meet and or exceed their individual referral/admission goals.
• Reinforce work procedures, prepare work schedules, and expedite workflow.
• Evaluate and standardize procedures to improve efficiency of subordinates.
• Observe and evaluate employees who perform the duties of assessment, liaison. Continuous care and triage to ensure quality standards and service are met.
• Attend meetings, training activities, courses and all other work-related activities as required.

• Responsible for managing and supervising field staff who see patients outside the scope of the primary…