Onboarding Specialist

Anew Health is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of Exact Care and Tabula Rasa Health Care, we provide a suite of solutions that includes comprehensive pharmacy services;

full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details The Onboarding Specialist will grow Exact Care’s patient base throughout the United States by promoting and educating patients on our medication management solutions through phone-based medication assessments, registering patients for our services. The Specialist will build relationships with patients through exceptional customer service, strong education of Exact Care solutions, and acting as a go between the patient and their Exact Care pharmacy team.

Responsibilities Conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information.

Responsible for accurate data entry of a patient’s prescription information to ensure the patient will receive the appropriate medications

Responsible for achieving key performance metrics as set forth by the management team Create positive first impression of Anew Health/Exact Care and the unique services we provide.

Educate facilities, institutions and patients about Exact Care Manage  the patient assessment process to grow business and maintain referral relationships

Maintain accurate records and prepare reports for the consistency of information to be shared with the Exact Care team

Call on prospective patients daily and schedule them for telephonic reviews and conduct patient follow up calls.

Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.

Open lines of communication with management team Embody Anew Health’s Core Values in all communications and interactions.

Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications:

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Associate’s degree in a related field, or equivalent experience to justify an exception.

Experience1+ year of pharmacy customer service experience

Certified Pharmacy Technician preferred

Skills & Abilities Excellent problem-solving ability

Energetic and compassionate phone skills required

Highly motivational and possesses persuasion skills

Team oriented and the ability to help others succeed

Very organized with strong attention to detail

Excellent with multitasking

Self-Starter with little to no supervision needed

Excellent communication skills; oral, written, facilitation and presentation

Proficient in MS Office suite

Passion to help people and enrich their lives

Physical/Mental Demands:
This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting,…