EMT Service Specialist

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College

Hours:

M-F, 8:30am-5pm

Number of Openings: 1

Provides current and accurate college-wide information support and responds to inquiries from current and prospective students and the public regarding Public Safety Center of Excellence (PSCoE) and Emergency Medical Technology (EMT) programs, services, deadlines, and procedures. Evaluates student transcripts for specific program admission requirements and verifies eligibility for entrance into program. Enters data into the student record system.

• Responds to inquiries from current and prospective students
• Assists students with registration processing; manual and self-service
• Assists students with processing of various forms and college paperwork
• Answers telephone, provides basic program information, and directs calls.
  
  Greets visitors to the office and provides information or directs them to appropriate party. Mails out requested course and program collateral
• Maintains updated program materials and application packets for the EMT programs
• Represents Public Safety Center of Excellence and EMT programs at Open Houses and other on- and off-campus recruitment events
• Files documentation and maintains student records
• Uses scanning technology to update electronic files
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction
• Assists with full-time faculty workloads
• Represents the department at the summer bidding for full-time faculty members
• Serves as a liaison between various programs within Public Safety Center or Excellence and Emergency Medical Technology
• Performs other duties as assigned

EDUCATION AND EXPERIENCE/TRAINING

• Associate Degree
• Two (2) years of equivalent full-time customer service experience in a secondary or post- secondary educational setting

• Excellent verbal and written communication and ability to effectively community with individuals at all levels
• Skills in keyboarding; basic math and grammar, and basic level word processing (MS Word)
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Strong organizational skills
• Ability to recruit students
• Valid Ohio driver’s license and ability to meet the College insurability requirements
• Must have sensitivity to respond appropriately to the needs of the community

(Or equivalent job-related experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)

EDUCATION AND EXPERIENCE/TRAINING

• Experience in Banner navigation
• Experience working in a higher education environment
• Experience marketing programs to students

• Proficiency in MS Excel, MS Outlook, MS Access and MS Power Point

Must be able to occasionally stand; and lift up to ten (10) pounds without assistance. Must be able to frequently sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Special vision requirements include ability to adjust focus. Must be able to work in an environment with a moderate noise level.

Disclaimer:
This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It doesnot exclude other duties as assigned and does not prescribe or restrict the tasks that may be assigned.

This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 08. Full-time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure .

Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.