Coordinator, Continuous Care; Glick Recovery Center

Coordinator, Continuous Care

The Glick Recovery Campus | The Centers

At The Centers, meaningful work is grounded in a culture where people feel valued. As a
2026 USA TODAY Top Workplaces winner
, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

The Coordinator, Continuous Care is an integral member of the Crisis Recovery Team at the Glick Recovery Campus — a 24/7/365 behavioral health, crisis stabilization, and substance use recovery environment. Reporting to the Director of Continuous Care, you will serve as a central hub for client flow, ensuring every individual who walks through our doors moves efficiently and with dignity from admission through discharge.

This is not a background role. You will be a visible, calm, and decisive presence in a high-acuity setting, coordinating across administrative and clinical staff to ensure clients receive the right care at the right time. You will be the person who ensures nothing falls through the cracks — for clients, for providers, and for the team.

Shifts include:

7:00am-3:30pm

3:00pm-11:30pm

11:00pm-7:30am

7:00am-7:30pm

7:00pm-7:30pm

All shifts include working every other weekend.

Education: A minimum of a high school diploma is required; a Bachelor's degree is preferred.

Experience:

• At least 3 years of experience in a behavioral health, community mental health, crisis services, urgent care, or similarly fast-paced human services environment, with experience supporting individuals in acute or high-need situations strongly preferred.
• At least 2 years of experience in patient access, registration, scheduling, care coordination, front desk operations, or office support in a high-volume service environment.
• Experience with electronic health records, insurance verification, benefit eligibility, and coordinating services across multidisciplinary teams is preferred.

Skills:

• Strong verbal and written communication skills with the ability to interact professionally and respectfully in high-stress situations.
• Demonstrated ability to remain calm, exercise sound judgment, and respond appropriately to individuals experiencing behavioral health, substance use, or emotional crises. Crisis intervention is a specialized skill that requires assessing an individual's risk and determining appropriate interventions during crisis situations.
• Proficiency in Microsoft Office and electronic health record systems, with strong attention to detail in documentation, scheduling, and data entry.
• Ability to triage administrative priorities, manage frequent interruptions, and maintain accuracy in a fast-paced, high-volume environment.
• Ability to work independently while collaborating effectively with multidisciplinary teams to support timely client flow and service coordination.

• Client Access and Care Coordination — You will manage the full arc of a client's administrative journey: check-in, registration, benefit eligibility and enrollment, pre- and post-appointment support, and care coordination across the campus. You will actively connect clients to the right internal resources based on their individual needs. When callers or clients present with crisis needs, you will respond with appropriate support and know precisely when to engage clinical staff.
• EHR and Data Integrity — You will enter, update, and verify all patient and payer information in EPIC and other electronic systems, ensuring documentation accuracy across scheduling, registration, and data entry. You will scan documents into the EHR and perform appointment reminder calls as required.
• Scheduling and Utilization Management —…