Behavioral Health Technician

Behavioral Health Technician I — Glick Recovery Campus

The Centers | Cleveland, Ohio | Full-Time | Onboarding begins July 2026

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner — recognized nationally based entirely on employee feedback — we are an organization built on trust, purpose, and care. When you join us, you join a mission-driven team committed to transforming lives across the communities we serve.

We are proud to be opening the Glick Recovery Campus (GRC) — Cuyahoga County's first 24/7, walk-in behavioral health urgent care and stabilization center — in partnership with Cuyahoga County and the ADAMHS Board. The GRC will include a Crisis Receiving Center
, the Rosary Hall Withdrawal Management Unit
, and a Crisis Stabilization Unit
, offering individuals experiencing behavioral health and substance use crises a safe, welcoming alternative to emergency rooms, jail, or the streets.

As a Federally Qualified Health Center (FQHC) and Community Behavioral Health Center (CBHC), The Centers provides comprehensive care to medically underserved individuals — particularly those navigating mental health conditions and substance use disorders.

We are currently recruiting Behavioral Health Technicians I (BHT I) to join our founding team at this landmark facility.

The Behavioral Health Technician I serves as a frontline advocate for the individuals we serve, delivering person-centered, trauma-informed, and judgment-free care that honors each person's dignity, strengths, and recovery goals. Through empathic listening, skilled de‑escalation, and hands‑on support, the BHT I plays a critical role in creating a recovery environment where individuals feel safe, respected, and empowered to heal.

Direct Care & Monitoring

Provide continuous monitoring and direct care to individuals experiencing psychiatric crises, substance use disorders, and co‑occurring conditions in a respectful, non‑judgmental manner

Observe, assess, and document client behaviors, symptoms, and vital signs; communicate changes promptly to clinical staff

Collect blood and other specimens as ordered

Assist clients with activities of daily living — including hygiene, grooming, nutrition, and self‑care — in ways that promote dignity and independence

Safety & Crisis Response

Utilize therapeutic communication and verbal de‑escalation techniques to promote safety, trust, and stabilization

Implement safety protocols and trauma‑informed interventions to prevent harm

Participate in physical intervention and restraint procedures when required, following established safety and care standards

Respond calmly and effectively to emergencies and behavioral crises

Maintain a clean, safe, and therapeutic milieu through environmental rounds and safety checks

Recovery Support & Engagement

Facilitate and support therapeutic activities and groups that strengthen coping skills, emotional regulation, and recovery partnerships

Provide consistent emotional support and encouragement, reinforcing hope, autonomy, and self‑efficacy

Teach recovery and life skills using recovery‑oriented tools

Transport individuals to community resources as needed

Support admission and discharge processes, including client orientation, belongings inventory, and transition planning

Maintain accurate, timely documentation in the electronic health record

Collaborate with nurses, clinicians, peer support specialists, and other team members to support coordinated, whole‑person care

Adhere to The Centers' compliance standards, Code of Conduct, and Conflict of Interest Policies

Education & Credentials

High school diploma or…