Restaurant Host - of Blues Cleveland

Overview

Restaurant Host — House of Blues Cleveland. Job Type: Part-Time.

Schedule:

Flexible, nights and weekends. Salary:
Hourly.

Live Nation Entertainment is a global leader in live entertainment, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For more information, visit

• Greet and welcome guests to the restaurant and assist them to their tables or other areas within the venue.
• Manage the waitlist and communicate wait times to guests; use the reservation/wait system to control guest flow.
• Provide information about the venue, events, and menus; answer guest questions regarding the menu, music hall, events, and related topics.
• Polish and maintain the entry doors and windows; ensure dining rooms and restrooms are clean and stocked to standard.
• Follow opening, running, and closing procedures; work with the team to ensure guest satisfaction and safety.
• Enforce responsible alcohol service in accordance with local laws and House of Blues policies; request proper identification for guests appearing under 30.
• Recognize signs of intoxication and, when appropriate, limit alcohol service in a courteous, safe manner and alert a manager.
• Assist with special events scheduled within the venue.
• Gather guest details for reservations (names, party size, contact information, and any accessibility or children’s needs) and direct guests accordingly.
• Anticipate guest needs and respond promptly to inquiries or requests; promote upcoming shows and events when appropriate.

• Work authorization to be employed in the U.S. without employer visa sponsorship.
• Attention to detail, positive attitude, and a team-oriented mindset.
• Ability to work in a high-volume, dynamic environment; maintain a clean, well-groomed appearance.
• Punctuality with a flexible schedule including nights and weekends.
• Tolerance of diverse cultures, music, and art forms; strong diplomacy, multitasking, and interpersonal skills.
• Basic computer skills; experience with reservation systems is a plus.
• Responsible Alcohol Awareness Training Certification or equivalent (paid training provided).

• High school diploma or equivalent.
• Experience in a high-volume, fast-paced work environment.
• Experience recognizing valid IDs; familiarity with MICROS POS or Open Table and other reservation software; prior host/customer service experience.

• Willing to commute to downtown area (discounted parking available).
• Fast-paced, can be hot and loud; prolonged standing and being on your feet is required.

Live Nation is committed to an inclusive environment and equal opportunity for all applicants. We do not discriminate on the basis of gender, race, sexual orientation, religion, age, disability, or other protected characteristics. We comply with applicable equal employment opportunity laws and provide reasonable accommodations as required by law.

The preceding job description outlines the general nature and level of work performed by employees within this classification. It is not an exhaustive inventory of duties and qualifications. Live Nation may use various recruitment methods and may pursue internal promotions, referrals, and external recruiting to fill this role.