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Guest Services Event Manager / Planner Hospitality & Tourism

Senior Concierge - VIP Guest Experience Leader

Job in Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for: Hilton Cleveland Downtown
Full Time position
Listed on 2026-03-01
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Event Manager / Planner, Hospitality & Tourism
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A luxury hotel in Cleveland is seeking a highly motivated Chief Concierge to provide exceptional service to guests. You will greet customers, manage the department budget, and supervise staff while ensuring all guest inquiries are answered accurately. The ideal candidate should be poised and professional, with strong problem-solving and conflict resolution skills, as well as the ability to engage with VIP guests.

This role offers full-time hours and emphasizes teamwork and hospitality excellence.
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Position Requirements
10+ Years work experience
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