Front Desk Agent - InterContinental Suites Hotel Cleveland

First impressions count. To give our guests memorable experiences from an unforgettable start, we’re looking for a Front Desk Agent who can manage transactions smoothly, provide local insights, and anticipate every request so guests feel right at home.

• Kicking off truly memorable guest experiences with a warm welcome
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check‑in and check‑out process swift and seamless
• Staying one step ahead of guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact, helping with everything from bill issues to restaurant recommendations

• Excellent communication skills – approachable when guests bring concerns or compliments
• Strong problem‑solving skills to turn issues into opportunities and ensure guests leave with great memories
• Fluency in the local language; additional language skills are an advantage but not essential
• Literate and tech‑savvy – good reading, writing, basic math, and computer skills are required

• Competitive salary that rewards hard work
• Full uniform and generous room discounts
• Industry‑leading training program
• Comprehensive wellness framework to support health and lifestyle

Inter Continental Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, welcoming different backgrounds, experiences, and perspectives.