2nd Shift Lobby Attendant​/Public Space Attendant

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Regular Full-Time Guest Services Marriott - Key Tower, Cleveland, OH, US

7 days ago Requisition

A Lobby Attendant responds promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in a clean and orderly manner.

• Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine.
• Cleans rooms, hallways, and restrooms.
• Washes walls and ceiling, moves furniture and turn mattress.
• Sweeps, mops, scrubs, waxes, and polishes floor.
• Dusts and polishes metalwork.
• Collects soiled linen for laundering.
• Received linen supplies from floor shoots.
• Removes trash collected by room attendants.
• Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, soiled linen.
• Pickup clean linen and refill the par stock of linen on each floor pantry.
• Deliver towels, cribs, coats, and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Report missing / found articles, damage, or merchandise problems to the housekeeping supervisors.
• Always respond in a friendly, helpful manner to guests and other colleagues.
• Take up any tasks assigned by the supervisors as and when needed.
• Report to work in required uniform and in adherence with the Hotels Dress Code Policy.
• Must be able to work independently and as a team player.
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• One year related experience or equivalent preferred.
• Excellent written and oral communication skills.
• Ability to work independently (and in a team).

• Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment.
• Able to work independently or as a team member and support managers with special projects.
• Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 80 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Respect
  :
  Respect is shown by demonstrating a sense of self‑awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together.
• Collaboration
  :
  Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved.
• Service‑Focused
  :
  Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships.
• Performance
  :
  Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals…