Director of Banquets - Hotel Cleveland, Autograph Collection

Director of Banquets
- Hotel Cleveland, Autograph Collection

Hotel Cleveland, 24 Public Square, Cleveland, Ohio, United States of America

Posted Tuesday, June 30, 2026 at 4:00 AM

A
Director of Banquets
in a hotel is responsible for leading the banquet and event operations department, ensuring high-quality service, and driving profitability from catering and event revenue.

Oversee all banquet and event operations
, including staffing, scheduling, training, and performance management of banquet service staff

Manage the banquet department’s P&L, controlling labor, supply costs, and meeting revenue goals

Coordinate with catering sales, event planners, and culinary teams to review Banquet Event Orders (BEOs), confirm staffing, and align service standards

Establish and enforce service standards for plated dinners, buffets, receptions, and break service

Build staffing models for peak, shoulder, and off-peak periods, balancing full-time and temporary staff

Supervise human resources for the banquet department: hiring, training, performance reviews, discipline, and retention

Plan and execute events ranging from corporate luncheons to large-scale galas, ensuring smooth setup, service, and breakdown

Maintain quality standards and guest satisfaction, resolving complaints promptly

Manage banquet equipment, function spaces, and cleanliness
, ensuring compliance with health, safety, and sanitation regulations

• Coordinate with other departments (Food & Beverage, AV, Housekeeping) to ensure seamless event execution
• Other tasks as assigned

Education: Preferred
- Bachelor’s degree in hospitality management, business, or related field

Experience: 6–10 years in hospitality, with 3–5 years in banquet management or assistant banquet management

Certifications: Certified Meeting Professional (CMP), Certified Hospitality Supervisor (CHS) preferred

Skills: Strong organizational, interpersonal, and sales skills; proficiency in computer systems and payroll; ability to work weekends/holidays

Growth: Strong recovery in convention and event business, with demand for skilled banquet directors in large hotels, resorts, and convention centers

Hotel Cleveland, 24 Public Square, Cleveland, Ohio, United States of America