Front Desk Supervisor - Roost Cleveland

Method Co. is a boutique hospitality company that develops, designs, andoperatesa portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces thatblendthoughtful service, elevated design, and a deep sense of place.

ROOST Cleveland brings the signature ROOSTapartment ‑ hotelexperience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one ‑ , andtwo ‑ bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens,in ‑ unitlaundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blendsboutique ‑ hotelhospitality with residential comfort.

Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.

ROOST Cleveland isseekinga polished, organized, and hospitality ‑ driven Front Desk Supervisor to support daily operations and lead thefront ‑ houseteam. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor,you’lloversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

• Lead and support front desk associates during daily operations
• Provide warm, professional, and efficient service to all guests
• Overseecheck ‑ ins,check ‑ outs, reservations, and guest inquiries
• Assist with onboarding, training, and coaching front desk team members
• Ensure all front desk procedures, standards, and service expectations are consistently met
• Resolve guest concerns with empathy, professionalism, and sound judgment
• Maintainaccuraterecords, reports, and shift documentation
• Collaborate with housekeeping, maintenance, and management to support smooth operations
• Monitor lobby and front desk presentation to ensure a clean, organized,guest ‑ readyenvironment
• Assist with scheduling, inventory, and administrative tasks as needed

• 1–2 years of hotel front desk orguest ‑ service experience; supervisory experience preferred
• Strong communication and leadership skills
• Warm,guest ‑ focuseddemeanor with a commitment to hospitality
• Ability to multitask and remain composed in a fast ‑ paced environment
• Proficiency with hotel reservation systems andfront ‑ office software
• Strong attention to detail and organizational skills

• Competitive hourly pay
• Opportunities for growth within a dynamic hospitality group
• Sick time & vacation
• Health, vision, and dental benefits