General Manager - Cleveland Brewpub

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Full Time Saucy Cleveland, Cleveland, OH, US

3 days ago Requisition

JOB TITLE
:
General Manager

EMPLOYER
:
Saucy Brew Works – Cleveland

SUMMARY
:
Manage and direct brewpub operations and activities to ensure effective and profitable operation and growth.

DUTIES AND RESPONSIBILITIES:

• Establishes and monitors standards for the brewpub including but not limited to personnel administration and performance, service to guests, cleanliness, food safety, advertising, and publicity.
• Ensures that all guest service experience initiatives are in place and being implemented throughout the brewpub.
• Develops, implements, and monitors brewpub budget; assists with planning budgets for all departments; reviews and analyzes financial statements
• Monitors overall condition of all public areas; ensures that deficiencies are rectified.
• Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of brewpub are performing at established standards.
• Ensures that guests’ needs are fulfilled; responds to guest feedback, including complaints/problems.
• Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.
• Assists in any department of brewpub as needed.
• Hires, trains, supervises, motivates, and develops managers and staff; manages schedules and workflow.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Experience in the food service industry (5+ year preferred)
• Certificates, licenses and registrations preferred:
  Servsafe Certified Manager and Food Handler
• Computer skills:
  Point of Sale Software (Toast), Inventory Management (xtraCHEF), Human Resource Systems (ADP);
  Spreadsheet Software (Excel), Word Processing Software (Word), Electronic Mail Software (Outlook).

COMPETENCIES:

• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment;
  Builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability
  - Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Cost Consciousness
  - Works within approved budget;
  Develops and implements cost saving measures;
  Contributes to profits and revenue;
  Conserves organizational resources.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and…