Managed Services - Solution Architect

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The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.

• Design the MS deal shape, working closely with the Deal Lead to ensure alignment with client needs and EY standards.
• Develop and implement people, process, and technology operational models, ensuring they are cost‑effective and scalable.
• Create detailed transition plans and service management layers to facilitate smooth transitions and ongoing service delivery.
• Collaborate with cross‑functional teams to integrate solutions, commercials, and client requirements into cohesive and comprehensive MS deals.
• Ensure all solution elements come together seamlessly, providing a holistic approach to MS deal design and delivery.
• Support the Managed Services delivery team with the transition and establishment of managed services, ensuring adherence to EY normative models.
• Capture and document knowledge into EY artifacts to support Managed Services pursuits and EY’s overall approach.
• Analyze business and technical requirements to design operational and architectural blueprints that achieve business objectives.
• Propose architecture solutions based on business and technology considerations and suitable alternatives to satisfy client needs.
• Assess risks and commercial impact, providing input toward the design of specific priority managed services offerings.
• Make informed decisions to ensure the successful delivery of MS deals, balancing client needs and EY standards.

• Proven experience in designing and delivering complex MS deals, including multi‑tower and first‑of‑kind engagements.
• Strong understanding of people, process, and technology operational models and their integration into MS solutions.
• Expertise in creating transition plans and service management layers in line with industry standards and best practices.
• Excellent communication and collaboration skills, with the ability to work effectively with cross‑functional teams and clients.
• Strong analytical and problem‑solving skills, with a focus on delivering high‑quality solutions that meet client needs and expectations.
• Bachelor’s degree in Business, Finance, Technology, IT, or a related field.

• Understanding of Managed Services including knowledge of market and industry dynamics.
• Understanding of and experience in organization transformation.
• Advanced degree or relevant certifications (e.g., TOGAF, ITIL) preferred.

We offer a comprehensive compensation and benefits package. The base salary range for the US is $150,400 to $343,600 (with variations for certain metro areas). The total rewards package includes medical and dental coverage, a pension and 401(k) plan, and a wide range of paid time‑off options. We also provide a hybrid work model, flexible vacation policies, and a range of professional development opportunities.

EY accepts applications for this position on an on‑going basis.

Equal Employment Opportunity – EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select option 2 for candidate‑related inquiries, then option 1 for candidate queries, and finally option 2 for candidates with an inquiry. Alternatively, you can email the Talent Shared Services Team (TSS) at