Onsite Support Engineer - Onsite; FullTime

Onsite Support Engineer (Fulltime) - Onsite

Cleveland, OH

Responsibilities and

Qualifications:

• Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
• Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
• Experience handling L2/L3 troubleshooting for Windows & MAC OS
• Experience with Citrix and Microsoft Remote Desktop concepts and administration
• Knowledge of DHCP, IP routing, VPN, and firewall concepts
• Experience in supporting minor hardware repairs (Desktop & Laptop)
• Experience in phone system administration
• Resolves and closes incidents/service requests as per help desk procedures & within SLA
• Escalates unresolved incidents/service requests within agreed timescales
• Communicates with client regarding incident progress
• Ensures tickets are updated at all times until issues are resolved
• Performs imaging/reimaging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Other

Industries: IT Services and IT Consulting