Field Services Technician

Company Overview

Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones, a Minority Business Enterprise (MBE) with over 35 years in business, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, Zones partners with Microsoft, Apple, Cisco, Lenovo, Adobe, and more to build digital infrastructures that support business needs.

Follow Zones, LLC on Twitter @Zones, and on Linked In and Facebook.

Assignment Duration: 6 month duration (Subject to change based on business needs)

As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance.

On a daily basis you will travel to customer locations, so a flexible work schedule is a must.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Install, configure and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with very different levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and possess a flexible work schedule; overnight stays may be required.
• Be responsible for own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

• High School diploma or equivalent. Associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and operating systems.
• A+ certification.
• Ability to travel up to 75% (including weekend departures, traveling during off-hours, and frequent overnight stays).
• Retail and Point of Sale experience.
• Experience with Way station, Restaurant Builder, NewPOS.
• OTP/STP training preferred.
• Server and Network rack and stack and connectivity experience.
• Familiarity with standard Windows OS and Office suites.
• Apple iOS knowledge.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
• Ability to perform final configuration tasks on customer premises.
• 5+ years’ experience with desktop/laptop hardware.
• 5+ years’ experience with structure cabling.
• Digital Signage experience desired.
• Excellent customer service and communication skills.

Zones offers a comprehensive benefits package. Team members enjoy medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching, and additional benefits. Paid time off and personal sick leave are offered in compliance with state requirements where applicable.

At Zones, work is more than a job – it is a career on a global team that is client-centric, technology-focused, and collaborative. As a Minority Business Enterprise, Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, Zones values diverse perspectives. If you’re interested in cutting-edge IT innovation, Zones is the place for you.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm eligibility to work in the United States.