Field Services Technician

Overview

Company Overview: Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones is a Minority Business Enterprise (MBE) with over 35 years in business, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnering with Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones aims to be the IT partner you need.

Follow Zones, LLC on Twitter @Zones, and on Linked In and Facebook.

Assignment Duration: 6 month duration (subject to change based on business needs)

As a Field Services Technician, you will provide hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.

• Install, configure, and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with very different levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and possess a flexible work schedule; overnight stays may be required.
• Be responsible for own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

• High School diploma or equivalent;
  Associate degree preferred and at least 5 years of experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
• A+ certification.
• Ability to travel up to 75% (including a weekend departure, travel during off-hours, and frequent overnight stays).
• Retail and Point of Sale experience.
• Experience with Way station, Restaurant Builder, NewPOS.
• OTP/STP training preferred.
• Server and Network rack and stack and connectivity.
• Familiarity with standard Windows OS and Office suites.
• Apple iOS knowledge.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
• Ability to perform final configuration tasks on customer premises.
• 5+ years of experience with desktop/laptop hardware.
• 5+ years of experience with structure cabling.
• Digital Signage experience desired.
• Excellent customer service and communication skills.

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Qualified candidates can expect an hourly pay range of $35.00 - $45.00. Zones offers a comprehensive Benefits package.

Zones provides medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and other benefits. Zones generally offers paid time off and personal sick leave in compliance with state requirements. Zones is committed to an inclusive, diverse workplace and is an Equal Employment Opportunity Employer. Zones participates in E-Verify.