Customer Success Manager, Agency

About Bright Edge

Bright Edge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

Shape the future of Search.

About Bright Edge

Bright Edge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets Bright Edge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, Bright Edge is a great place to build your career.

About

The Role

Our Customer Success organization is the heart and soul of Bright Edge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Success Manager for the Agency business at Bright Edge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of Bright Edge technology. As an Agency Customer Success Manager, your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives.

At Bright Edge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.

How You'll Spend Your Day

• You will create a plan to execute customer goals using the Bright Edge platform and work within your portfolio’s Bright Edge accounts to achieve this value
• You will identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
• Prepare and execute quarterly customer success plans
• You will add value and platform expertise to grow customer usage of Bright Edge within each account. Introduce new features and best practices
• Develop new materials - presentations, roll-out plans, and proposals
• Track and report on critical metrics for customer success

• Bachelor’s Degree
• 3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
• Experience working towards a renewals and upsell quota
• Excellent verbal and written communication, with an entrepreneurial mind
• Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
• Experienced background in SaaS, digital marketing, and/or SEO required

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave
• Pet wellness and insurance plans to keep your furry family healthy