Document Management System; DMS Administrator

Document Management System (DMS) Administrator

Cleveland, OH, United States (Hybrid)

• Job Identification 5014
• Posting Date 02/10/2026, 02:52 PM
• Locations 5959 Rockside Woods Blvd N, Suite 600, Cleveland, OH, 44131, US (Hybrid)

We are seeking a skilled and resourceful Document Management System (DMS) Administrator to join our IT team, with a strong focus on managing and supporting on-premise environments. The ideal candidate will have hands‑on experience with Docu Ware or similar enterprise DMS platforms and will be responsible for ensuring system reliability, security, workflow automation, backend database configuration, server infrastructure management, and seamless integration with business applications.

• System Administration & Maintenance
  • Manage, maintain, and administer the on‑premise Document Management System (preferably Docu Ware).
  • Perform system configuration, upgrades, patching, and performance monitoring.
  • Maintain user accounts, permissions, roles, and security policies across the DMS.
  • Monitor system health and proactively resolve performance or capacity issues.
• Workflow Configuration & Automation
  • Design, configure, and optimize automated workflows, document indexing, and routing rules.
  • Ability to gather requirements, design effective solutions, troubleshoot across multiple system layers.
  • Implement automated retention policies and document lifecycle rules.
• Integration & Technical Support
  • Manage integrations between the DMS and other enterprise systems (ERP, CRM, HRIS, email, etc.) as needed.
  • Provide Level 2/3 technical support for DMS issues, troubleshooting, and root‑cause analysis.
  • Coordinate with vendors or internal dev teams for customizations or advanced issues.
  • Leverage basic SQL to perform data selects and joins, configure and schedule stored procedures, manipulate data fields, manage database tables and views, and perform database indexing to maintain performance.
• Security, Compliance & Governance
  • Ensure compliance with document retention policies, audit requirements, and regulatory standards (HIPAA, SOC, GDPR, etc., as applicable).
  • Maintain system backup schedules and disaster recovery readiness for the DMS.
  • Implement and monitor security controls, including access rights and document‑level protections.
• Documentation & Training
  • Create and maintain system documentation, SOPs, workflow charts, and configuration records.
  • Train employees in DMS usage, best practices, and new features.
  • Support change management and adoption of DMS enhancements.

• Docu Ware Administrator or Specialist certifications.
• Familiarity with ITIL practices, ticketing systems, and incident/change management.
• Background supporting high‑volume document capture, scanning, and OCR technologies.
• Understanding of scripting, or automation tools.
• Intermediate SQL skills, including stored procedures, joins, and database management.
• Ability to analyze and manipulate configuration files for server optimization.
• Ability to work independently and with cross‑functional teams.
• Excellent analytical and troubleshooting abilities.
• Strong communication and documentation skills.
• Detail‑oriented mindset with focus on system reliability and data integrity.

• College Degree or equivalent.
• 3 years related experience.
• Ability to lead and coordinate the team activities of others.
• Proficient use of applicable technology.
• Ability to execute and draft technical instructions and guidelines.
• Ability to document daily activities and system functions.
• Able to work in a team environment.
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally.
• Ability to travel as required by business and on‑call availability.

CBIZ Inc. is a leading professional services advisor to middle‑market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward‑thinking insights and actionable solutions to help clients anticipate what’s next and discover new ways to accelerate growth. CBIZ has more than 10,000 team…