Business Systems Support Analyst

Skills To Be Successful

Minimum

Education & Experience:

• Bachelor's degree
• 2–4 years of experience in systems support, business analysis, or implementation roles

Why Canopy USA? HSCP Service Company, LLC is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi‑state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state‑legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets.

As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

HSCP Service Company, LLC

Here at HSCP Service Company, LLC we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

The Business Systems Support Analyst provides onsite implementation support and user enablement for internal retail and wholesale technology platforms. This role travels to company locations across the North East US to ensure successful software adoption by production and retail teams through hands‑on training, documentation, troubleshooting, and process optimization. Expect 50% travel.

• Provide onsite support to retail and production locations during software rollouts and system implementations
• Train internal teams on POS and B2B platform functionality and best practices
• Troubleshoot system usage issues and coordinate with technical teams for resolution
• Support locations through system upgrades, migrations, and configuration changes
• Conduct system adoption audits and assess user capability gaps
• Serve as primary point of contact for field teams during implementation phases

• Develop training materials, quick reference guides, and job aids tailored to different user roles
• Create and maintain SOPs for system workflows and business processes
• Document location‑specific processes and best practices
• Build and maintain internal knowledge base for self‑service support
• Update documentation to reflect system changes and process improvements

• Assist field teams with generating and interpreting operational reports
• Create standard report templates for common business needs
  
  Build basic dashboards for location performance, inventory, sales, and compliance tracking
• Support data validation and reconciliation activities
• Validate data accuracy in ERP integrations

• Identify system usage gaps and inefficiencies based on field observations
• Recommend solutions to improve software adoption and workflow efficiency
• Document automation opportunities and process improvement initiatives
• Support pilot programs and vendor evaluations for new tools
• Facilitate feedback loops between field teams and systems leadership

• Act as liaison between field operations and technical/BI teams
• Partner with BI Developer on data models, reports, and testing
• Coordinate onboarding and system access management
• Communicate system updates and changes to field stakeholders

Minimum

Education & Experience:

• Bachelor's degree
• 2–4 years of experience in systems support, business analysis, or implementation roles

• Experience supporting non‑technical end users and delivering training
• Experience with cannabis software - Preferred
• Ability to translate technical concepts…