OCM Digital Enablement Manager; ServiceNow

Position: OCM Digital Enablement Manager (ServiceNow)
Job Description

Pay Rate: $51-$54
Location: Remote

Responsibilities:

• Lead Service Now modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
• Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
• Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
• Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
• Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
• Design and implement training programs tailored to Service Now modules, fulfillment processes, and new digital workflows.
• Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
• Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
• Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.

Qualifications:

• Minimum five years of experience with digital enablement, OCM, or technology adoption initiatives.
• Strong experience with Service Now modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
• Experience leading modernization or migration efforts within a large enterprise environment.
• Ability to create compelling communications and educational content.
• Project management experience with ability to manage multiple concurrent work streams.
• Strong written, verbal, and presentation skills.
• Ability to engage and influence stakeholders at all organizational levels.

The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain ( or ) - and not a domain with an alternative extension like .net,

.org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect.

We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.