ServiceNow Developer

Job Title

Service Now Developer

Cleveland, OH, Albany NY or Buffalo, NY (Hybrid)

Contract

We are seeking a skilled Service Now Developer to design, develop, test, and implement custom applications, workflows, and integrations on the Service Now platform. This role focuses on automating business processes, enhancing user experiences, and supporting ITSM solutions through strong technical expertise and effective cross‑functional collaboration. The ideal candidate will work extensively within Hardware and Software Asset Management modules, develop custom workflows and scripts, integrate with external systems, conduct code reviews, and ensure overall solution quality.

This position will also contribute recommendations for incorporating GenAI capabilities into existing processes.

• Development & Configuration:
  Build, customize, and maintain Service Now applications, workflows, and scripts (JavaScript, Glide Script).
• Automation:
  Develop automated workflows to improve IT and business operations.
• Customization:
  Create custom service portal pages, widgets, and user interface components.
• Testing:
  Prepare test plans, execute unit tests, and ensure high‑quality delivery.
• Collaboration:
  
  Partner with functional, administrative, and business teams to gather requirements and implement effective solutions.
• Documentation:
  Produce clear and comprehensive technical documentation.

• Technical Expertise:
  JavaScript, Glide Record, REST/SOAP APIs, and Service Now platform architecture.
• Soft Skills:
  
  Strong problem‑solving, communication, adaptability, and collaboration skills.
• Certification:
  Service Now Certified System Administrator (CSA).
• Additional
  
  Experience:
  
  SAM Pro or other software asset management platform expertise.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority‑owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.