Regional IT Support - Cleveland, OH

Our client is a leading multi-location healthcare organization dedicated to delivering exceptional patient care through advanced technology and highly skilled clinical teams. Their focus on innovation, operational excellence, and patient experience has positioned them as a trusted provider throughout the Midwest. They value collaboration, integrity, and continuous improvement across all levels of the organization.

We are seeking a Regional IT Support professional to provide onsite and remote technical support across multiple affiliated offices in the Cleveland region. This individual will serve as the primary onsite resource, ensuring smooth daily operations by troubleshooting issues, supporting end users, and maintaining critical IT infrastructure. You’ll play a key role in system installations, upgrades, and proactive issue detection, making a direct impact on organizational efficiency and user satisfaction across a growing network.

• Provide onsite and remote technical support for desktops, laptops, peripherals, network devices, and mobile equipment.
• Install, configure, and upgrade hardware, software, and IT systems across affiliate offices.
• Diagnose and resolve Level I issues; document all tickets, resolutions, and recurring issues.
• Maintain accurate inventory of IT equipment and assist with hardware/software testing.
• Support server systems, network gear, and connectivity issues as assigned.
• Identify patterns in technical issues and recommend improvements.
• Deliver end-user training and exceptional customer service.
• Travel approximately 50% to regional offices for onsite support needs.

• 2+ years of IT-related work or academic experience.

• Proficiency in supporting Windows 10/11 environments.
• Experience with hardware troubleshooting, configuration, and system installation.
• Familiarity with ticketing systems (any platform).
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent interpersonal and communication skills for supporting users at all levels.
• Ability to travel via car or plane up to 50%.

• Managed Service Provider (MSP) experience.
• Healthcare IT experience (EMR/PM systems).
• Experience with Cisco Meraki networking solutions.
• Knowledge of Ring Central or similar VoIP systems.
• Certifications such as A+, Network+, or Security+.
• Strong customer service orientation and a passion for technology.

If you’re a hands‑on IT professional who enjoys solving problems and supporting users in dynamic environments, we’d love to hear from you. Please apply with your resume and contact information to be considered.