Digital Enablement Manager

Our client, a leading organization in the industry, is seeking a Business/Systems Analyst - Service Now to join their team. As a Business/Systems Analyst - Service Now, you will be part of the Digital Transformation Department supporting Service Now modernization initiatives. The ideal candidate will demonstrate strong communication skills, adaptability, and a proactive mindset, which will align successfully within the organization.

Job Title: Business/Systems Analyst - Service Now

Location: Cleveland, OH

Pay Range:

• Support Service Now platform modernization efforts, ensuring seamless transition and adoption of upgraded modules and workflows.
• Collaborate with cross-functional teams including technical, product, risk, legal, and security to align on platform transformation strategies.
• Develop and implement effective communication plans to promote awareness and engagement among users impacted by modernization initiatives.
• Design and deliver tailored training programs on Service Now modules, fulfillment processes, and new digital workflows.
• Conduct impact assessments, monitor KPIs, and utilize data insights to continuously improve enablement outcomes.

• Minimum of five years of experience in digital enablement, organizational change management, or technology adoption projects.
• Proven expertise with Service Now modules such as ITSM, HRSD, CSM, Knowledge, and Request/Workflow Management.
• Experience leading modernization or migration projects within large enterprise environments.
• Strong project management skills with the ability to handle multiple work streams simultaneously.
• Excellent written, verbal, and presentation skills with the ability to influence stakeholders at all levels.

• Opportunity to lead impactful digital transformation initiatives in a dynamic organization.
• Collaborate with diverse teams and develop your professional skills in a supportive environment.
• Engage in meaningful work that drives organizational success and innovation.
• Be part of a forward-thinking company committed to continuous improvement and excellence.
• Work in a role that values integrity, professionalism, and personal responsibility.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.