Business​/Systems Analyst - ServiceNow

Our client, a leading organization in the industry, is seeking a Business/Systems Analyst - Service Now to join their team. As a Business/Systems Analyst - Service Now, you will be part of the Digital Transformation Department supporting Service Now modernization initiatives. The ideal candidate will demonstrate strong communication skills, adaptability, and a proactive mindset, which will align successfully within the organization.

Business/Systems Analyst - Service Now

Cleveland, OH

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• Support Service Now platform modernization efforts, ensuring seamless transition and adoption of upgraded modules and workflows.
• Collaborate with cross-functional teams including technical, product, risk, legal, and security to align on platform transformation strategies.
• Develop and implement effective communication plans to promote awareness and engagement among users impacted by modernization initiatives.
• Design and deliver tailored training programs on Service Now modules, fulfillment processes, and new digital workflows.
• Conduct impact assessments, monitor KPIs, and utilize data insights to continuously improve enablement outcomes.

• Minimum of five years of experience in digital enablement, organizational change management, or technology adoption projects.
• Proven expertise with Service Now modules such as ITSM, HRSD, CSM, Knowledge, and Request/Workflow Management.
• Experience leading modernization or migration projects within large enterprise environments.
• Strong project management skills with the ability to handle multiple work streams simultaneously.
• Excellent written, verbal, and presentation skills with the ability to influence stakeholders at all levels.

• Opportunity to lead impactful digital transformation initiatives in a dynamic organization.
• Collaborate with diverse teams and develop your professional skills in a supportive environment.
• Engage in meaningful work that drives organizational success and innovation.
• Be part of a forward-thinking company committed to continuous improvement and excellence.
• Work in a role that values integrity, professionalism, and personal responsibility.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!