Manager, Customer Content Services

Overview

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you ll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter.

Whether you re solving complex problems or driving bold innovations, your growth is our success, and together, we ll create the conversations of tomorrow. Empower your impact  seen, be understood, be you.

Manager, Customer Content Services

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

• Supervise newsroom content operations.
• Handle content and client experience escalations.
• Handle incoming queries from other departments.
• Work closely with sales partners to troubleshoot client issues and maintain high standards of service.
• Develop staff and build the team to meet and exceed goals via 1-1s, team huddles and team meetings.
• Track and communicate quality metrics for the team.
• Prioritize and distribute workflow.
• Ensure the team meets all service fulfillment needs of members, including customer orders and phone interactions.
• Deliver agreed-upon quality targets for Turnaround Time, Accuracy, Add-on Sales and other quality metrics, including overall customer experience.
• Build and maintain strong customer relationships through the Customer Outreach Program.

• Three years PR Newswire or relevant experience.
• Thorough knowledge of PR Newswire Editorial SOP.
• Must be well-versed in all PR Newswire products and services; or relevant experience.
• Ability to lead staff in all aspects of their job.
• Ability to troubleshoot, problem-solve, prioritize, and multitask.
• Ability to work well under pressure.
• Desire to succeed and to meet all goals given by the manager.
• Effective verbal and written communications skills.

Cision is a global leader in PR, marketing and social media management technology and intelligence. Cision helps brands and organizations identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, Brandwatch, Falcon.io and related platforms form a premier suite of solutions. Cision has offices in 24 countries across the Americas, EMEA and APAC. For more information, visit  and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We value diversity, equity and inclusion as vital to driving our culture and long-term success. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision s commitment to protecting personal data collected during the hiring process.