Tech Solution Ctr Analyst Lead

locations:
Home Location-OH (OHH
01):
ZZ - Remote Location
* Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
* Manages and performs business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.
* Resolves incidents and fulfills requests in accordance with knowledge documentation.
* Assist with overall performance analysis for all aspects of the Technology Solution Center operations including data analysis, trend analysis, graphing, presentation development and delivery.
* Participates in the creation of functional requirements for IT systems that will improve the effectiveness and efficiency of operations.
* Supports leadership with knowledge management, training, new product support, and other specialties/projects.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our .
#J-18808-Ljbffr