Lead Technical Analyst – Order Fulfillment

Job Description

The Lead Technical Analyst role is responsible for leading the support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will lead the partnership with technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will be responsible for managing configuration, set up, and updates to the applications, validating that their team has entered data into established tables, fields, and system databases with the highest level of accuracy.

The incumbent is an expert in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide strategic advice to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management.

The incumbent will lead and mentor the team responsible for training users on the applications and setting up user access. They will supervise the collaboration between cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications.

$75-$90hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 6-8 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• Extensive knowledge of enterprise-wide applications and software platforms
• Experience managing software-as-a-service (SaaS) and enterprise-wide systems
• Expertise in configuring and setting up various enterprise-wide applications
• Experience applying security designs and principles to technology-based business solutions
• Experience leading teams and overseeing database management and maintenance
• Ability to develop and review complex custom queries using query and reporting tools
• Extensive knowledge of data management best practices and quality control processes
• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors