IT Support - Entry Level

Expected

Schedule:

Monday‑Thursday, 9 am – 1 pm. Schedule may adjust based on business needs.

EOX Vantage has been empowering organizations since 2004 by providing scalable, on‑demand support to enhance business operations. We specialize in managed services and technology solutions that help businesses, including those in the insurance industry, optimize efficiency, improve data management, and enhance customer experiences. Our solutions help insurers streamline operations, reduce administrative burdens, and gain actionable insights to drive business growth. Learn more at EOX Vantage – Tech Powered BPO

EOX Vantage is seeking a motivated, entry‑level IT Support professional to own day‑to‑day internal IT support (primary responsibility) and assist with basic systems engineering tasks (secondary responsibility). In this role, you will troubleshoot end‑user issues, manage endpoints and user accounts, support IT operations, and assist with database and application troubleshooting alongside our engineering teams.

• Serve as Tier 1/2 support for employees via ticketing system, chat, and email.
• Provision/deprovision users; manage access and groups.
• Deploy, and maintain laptops/desktops, upgrades and software distribution.
• Handle onboarding/offboarding, equipment provisioning/returns, and asset inventory.
• Coordinate vendor repairs/warranties and maintain IT hardware lifecycle.
• Create and maintain IT documentation and user knowledge base.
• Participate in occasional on‑call support as needed.
• Document runbooks and standard operating procedures.

• Basic system knowledge.
• Strong troubleshooting, communication, and customer service skills.
• Knowledge of Windows/macOS endpoints; basic Linux familiarity.
• Identity and access management.
• Basic SQL; familiarity with MySQL/Postgre
  
  SQL.

At EOX Vantage, we help small & medium businesses optimize operations, enhance data management, and improve customer experiences. Our solutions empower organizations to focus on their core business while we provide technology‑driven tools and managed services to drive efficiency and growth. Discover more at EOX Vantage – Tech Powered BPO

EOX Vantage provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.

EOX Vantage participates in E‑Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. EOX Vantage will not use E‑Verify to pre‑screen job applicants and will only use E‑Verify once a job offer has been accepted and Form I‑9 is completed.

For more information about E‑Verify, please visit Home | E‑Verify

EOX Vantage NEVER asks for any form of payment to be considered as an applicant. If you receive an email requesting payment, please report it immediately to  Official communications will always come from an  email address.

our careers page at Career & Job Opportunities – EOX Vantage and submit your application.

Join EOX Vantage and help insurance companies optimize their operations through innovative solutions!