Server Administrator

IT Server Administrator Examples of Duties

• Supervise Staff:
  Plan, assign, supervise, train, and review activities of subordinate employees.
• Support Users:
  Train, create user documentation, build and run reports, conduct usability testing, and troubleshoot issues. Add/change/delete user accounts.
• Maintain Data:
  Bulk upload, audit data, integrate with other systems.
• Maintain Systems:
  Perform regular checks, troubleshoot, patch and upgrade strategically, write technical documentation.
• Modify Systems:
  Configure, script, and code with good change control.
• Coordinate with others; work with ITS to install, deploy, and run systems.
• Perform other related duties as required.

• Bachelor's Degree in Computer Science or closely related field from an accredited college, university, or vocational school preferred.
• Two years of any equivalent combination of education, training and experience may substitute for each year of college education lacking.
• Two years of demonstrated supervisory experience required.
• Valid State of Ohio Driver's License required.

• High School Diploma or GED required.
• An Associates Degree in Information Technology, Computer Science, Networking or related field from an accredited college, university or vocation school is required.
• A Bachelor's Degree is preferred.
• Three years of full-time paid experience in IT/IS, two of which are in support of users in a Windows environment, required.
• Substitution: A certification in Microsoft Azure Administration Associate, Microsoft 365 Certified Exchange Administrator, VMware Certified Professional, CompTIA Security+ or equivalent may substitute Degree and work experience.
• Strong communication, documentation ability, leadership, and organizational skills are needed.
• Must be able to lift and carry a minimum of thirty pounds.
• Valid State of Ohio Driver's License required.

Provides troubleshooting & support for tier 2/3 escalated server and infrastructure issues, works with IT teams to resolve network, authentication and application related issues and documents configurations, processes and troubleshooting steps. Candidate should have experience in server administration, Active Directory and Microsoft 365 Exchange. Familiar with Azure Entra , IAM policies and cloud identity management. Hands-on experience with VMware vSphere, ESXi and windows server infrastructure.

Understand network fundamentals of DNS, DHCP, TCP/IP, VPNs, and Firewalls. Strong analytical and troubleshooting skills.

The City's guiding principles are as follows:
Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.