Integrations Project Manager

Role Overview

The Integration Project Manager serves as the client-facing technical lead responsible for owning integration of work streams from kickoff through go-live and post-launch stabilization. This role sits at the intersection of client success, engineering, and production — translating business and technical requirements into structured, repeatable integration of delivery plans that ensure scalable, high-quality implementations.

The ideal candidate combines strong technical integration knowledge with disciplined project management and process design capabilities. They are comfortable leading client-facing technical discussions, validating system configurations, and building measurable frameworks that improve delivery performance over time.

This role is critical to ensuring integrations are delivered on time, with data integrity, reliability, and clear documentation standards that support long‑term scale.

• Serve as the primary integration lead for client implementations, owning the integration workstream from discovery through go‑live and post‑launch support.
• Translate client technical requirements into structured integration project plans with defined scope, milestones, dependencies, and success criteria.
• Lead integration discovery sessions to gather system requirements, data mapping specifications, authentication details, and workflow logic.
• Communicate integration timelines, risks, and dependencies clearly to clients and internal stakeholders.
• Proactively manage scope, risks, and change requests throughout the integration lifecycle.

• Develop detailed integration project plans outlining milestones, deliverables, technical configurations, testing phases, and launch criteria.
• Create structured intake and prioritization processes, including defining submission criteria, review cadences, ownership models, and cross‑functional alignment — particularly in environments without established implementation intake workflows.
• Create and maintain comprehensive technical documentation, including:
  • Data mapping specifications
  • API documentation summaries
  • FTP/SFTP file structure validation
  • Configuration documentation
  • Testing plans and acceptance criteria
  • Ensure every integration is fully documented from discovery through production deployment.
  • Standardize documentation templates and delivery artifacts to support repeatability and scale.

• Document client integration requirements and dependencies across Azure Logic Apps, APIs, FTP/SFTP connections, billing systems, and third‑party platforms.
• Coordinate with Technical Software Support Specialists (TSS) to implement and validate required configurations.
• Validate data mappings, file formats, authentication methods, and system configurations.
• Partner with Production and Development to ensure alignment with platform architecture and best practices.
• Support structured troubleshooting during UAT and post‑launch stabilization.
• Ensure integrations meet defined performance, reliability, and data integrity standards prior to go‑live.

• Design and refine repeatable, measurable integration processes that reduce delivery time and increase quality.
• Establish clear stage gates, documentation standards, and milestone tracking frameworks.
• Identify recurring friction points and implement guardrails to prevent repeat issues.
• Define and track KPIs such as:
  • Integration cycle time
  • First‑time launch success rate
  • UAT defect rates
  • Post‑launch client‑reported issues
  • Partner with leadership to build dashboards in Tableau that provide visibility into integration health, throughput, and risk indicators.

• Assess integration‑related risks and proactively escalate issues that may impact timelines or data integrity.
• Coordinate cross‑functional resolution efforts when integration blockers arise.
• Document escalations, root causes, and lessons learned to strengthen future implementations.

• Work closely with Engineering, QA, Production, and Client Success to ensure integrations…