Technical Support Specialist

We have an exciting client with job opening that is looking to add a skilled Technical Support Specialist to their team to help support internal users in their corporate environment. We are seeking someone with excellent customer service skills, well-versed in Windows, O365, Active Directory and other end user technologies. In this role, you will help provide L1 & L2 support that could involve both project and operational work to include things like connectivity/networking, printer support and potentially application provisioning/deployment and set-up for cloud based apps.

We are seeking someone with a strong IT fundamentals background with ambitions to learn and grow.

This will be structured as either a contract-to-hire or a full-time, direct hire role with our client that will be mostly on-site in Downtown Cleveland. Target salary for the role will be somewhere between $45,000 - $63,000 per year + bonus and includes medical, dental, vision insurance, 401k match and other benefits.

Job Responsibilities for the Technical Support Specialist:

• Provide end-user support in an environment structured around phone support, off-phone tasks, project involvement, and training and development.
• Deliver remote support using industry-standard tools to resolve technical issues efficiently.
• Create and maintain knowledge base articles, incident categorizations, and virtual agent content within Service Now.
• Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell Tech Direct.
• Utilize Service Now for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.

Job Qualifications for the Technical Support Specialist:

• 2-5 years of experience in a service desk environment providing technical support to end-users.
• Experience supporting Windows OS and Microsoft end-user technologies like O365, Active Directory and others.
• Some experience supporting corporate networks and user connectivity
• Experience working with a corporate IT ticketing system like Service Now, Remedy, Zendesk or similar

Employment Type:

6-month contract to hire or direct hire

Compensation: $45,000 - $63,000 per year + bonus

Location:

On-site in Downtown Cleveland, Ohio

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

The Company will consider qualified applicants with arrest and conviction records.