P2P System Administrator

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2026 Recruiting Flyer - Staff & Mgmt.

As a key member of the Information Technology organization, the P2P System Administrator is responsible for the daily operational support, maintenance, and optimization of ABM’s enterprise Procure-to-Pay (P2P) application ecosystem. This role focuses on ensuring system stability, enabling process efficiency, and supporting business stakeholders across Procurement and Accounts Payable.

• Maintain and update SRM forms, approval chains, and workflow configurations within the P2P platform.
• Validate incoming integration updates from Avetta and other sources to ensure data quality and completeness.
• Manage integrations with external solutions, including Relish, Avetta, and other systems critical to supplier lifecycle management.
• Provide primary support for all SRM and CLMA related configuration needs.

• Lead discussions with Procurement, AP, and other stakeholders to understand, document, and validate business requirements.
• Create and update functional design documents, translating business needs into scalable system configurations and enhancements.
• Evaluate new platform functionality and determine feasibility and configuration approaches to meet evolving operational needs.

• Own and lead end‑to‑end testing activities within the P2P ecosystem, following established QA strategies and standards.
• Develop and document test cases, functional design details, and testing results.
• Provide workflow guidance and go‑live support for system changes, enhancements, and new feature rollouts.
• Ensure all changes follow ABM’s formal change control processes, including documentation and approval before production deployment.

• Support periodic system upgrades, patches, and release management activities, including coordination of regression testing specific to SRM and CLMA modules.
• Monitor and manage system maintenance schedules to ensure operational readiness and change‑control compliance.

• Collaborate closely with Procurement and Accounts Payable teams to ensure P2P systems support operational processes across all supplier onboarding related requirements.
• Identify and implement process improvements that enhance user experience and maximize Coupa’s SRM module adoption.
• Ensure Coupa’s CLMA module is properly configured, stable, and aligned with contract lifecycle management requirements.

• Create and maintain detailed documentation, workflows, and work instructions that support P2P processes and system best practices.
• Maintain internal knowledge repositories to ensure consistent and accurate guidance for end users and support teams.

• Provide daily administration, troubleshooting, and end‑user support for ABM’s enterprise P2P systems.
• Diagnose, troubleshoot, and resolve user‑related issues, including responding to and processing Service Now incident tickets.
• Partner with the P2P systems support teams to investigate and resolve logged issues, escalating to development teams when required.

Relevant business/technical degree (Information Technology preferred)

• 7+ years of work experience.
• 5+ years of hands‑on experience with the Coupa application (P2P, SIM, CLMA, Invoice Smash modules).
• Solid business acumen regarding P2P applications and defect resolution.
• Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable).

• Strong oral and written communication skills.
• Highly organized.
• Excellent problem solving and decision‑making skills.
• Ability to multi‑task and operate in a dynamic working environment.
• Displays positive mindset and collaborates well with stakeholders.
• Good presentation skills; able to assist with system overviews with new users.
• Self‑starter and possesses a team‑first mindset.