Technical Architect
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-05-16
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-05-16
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, Technical Support, Systems Developer
Job Description & How to Apply Below
Job Description
A Service Now Specialist configures, customizes, and deploys the Service Now platform to meet business needs, focusing on automating workflows and integrating modules such as ITSM, ITOM, and ITAM.
Key Responsibilities- Platform Development & Configuration:
Customizing applications, including form design, workflow creation, and UI policy configuration. - System Integration:
Developing integrations between Service Now and other systems using SOAP/REST APIs and Integration Hub. - Implementation & Deployment:
Leading or assisting in the deployment of Service Now modules (ITSM, ITOM, ITAM). - Scripting & Troubleshooting:
Utilizing JavaScript (client-side/server-side) to create complex business logic, troubleshoot scripts, and fix bugs. - Documentation & Training:
Creating technical documentation, functional designs, and providing training to end-users. - Process Automation:
Designing and automating workflows using Flow Designer to optimize IT processes.
Skills & Qualifications
- Service Now Expertise:
Deep knowledge of Service Now platform architecture and core modules. - Technical
Skills:
Proficiency in JavaScript, HTML, CSS, and web services (REST/SOAP). - Certifications:
Certified System Administrator (CSA) required;
Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) strongly preferred. - Problem‑Solving:
Strong analytical skills to translate business requirements into technical solutions. - Bachelor of Computer Science
Salary Range: $100,000–$130,000 a year
TCS Employee Benefits Summary- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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