Gen AI Data Engineer

Job Title

Gen AI Data Engineer

Charter Communications is seeking an AI Engineer to support our IVR and Conversational AI platforms, with a strong focus on building LLM powered voice and chat experiences. This role involves designing and developing prompt driven and RAG based AI solutions that enhance customer interactions across IVR channels. The ideal candidate will have hands on experience with large language models, vector databases, and conversational AI frameworks.

As this position supports both English and Spanish customer experiences, the candidate must be a native Spanish speaker to ensure high quality prompt design, linguistic accuracy, and culturally aligned conversational flows.

• 10+ years of experience
• 3+ years of experience in AI / ML development
• Strong proficiency in Python
• Hands-on experience with LLMs (prompt engineering, model evaluation, Retrieval-Augmented Generation (RAG))
• Experience working in enterprise or customer-facing systems (plus)

• Develop and maintain AI solutions for IVR and conversational platforms
• Implement LLM-based workflows including prompt engineering, evaluation, and RAG
• Build knowledge retrieval pipelines to support IVR use cases (FAQs, troubleshooting, account queries)
• Collaborate with IVR, speech, and platform teams to integrate AI models into production systems
  
  Evaluate model performance for accuracy, latency, and conversational quality
• Assist in continuous improvement of AI-driven voice experiences
• Python/ML:
  Num Py, Pandas, Scikit-learn
• LLM Frameworks:
  Lang Chain, Llama Index, Hugging Face Transformers
• Vector Databases: FAISS, Chroma, Pinecone, Qdrant
• NLP (Good to have): spaCy, NLTK, Sentence-Transformers
• LLM Evaluation:
  Tru Lens, Deep Eval, OpenAI Evals