Systems Administrator

About the Company

Vinson Group, LLC is a trusted multi‑division technology management partner for K‑12 organizations nationwide. Vinson has developed an innovative management approach that focuses on the K‑12 market using effective and unique technology management and support models. Vinson’s technology design is adaptive to the aggressive nature of today’s learning environments where technology is focused on providing effective tools to assess funding, cultivate a collaborative atmosphere, and enhance management capabilities.

Utilizing the multifaceted skillsets of our colleagues and partnerships, Vinson continues to enable and support technology transformation in K‑12 institutions.

This Systems Administrator role supports and maintains client infrastructure and provides support to Vinson field personnel as assigned. The role is vital in ensuring our managed services are delivered at the highest quality and allows the company to grow the business. From the signature of a proposal to the ongoing support required, this individual is responsible for the management, setup and ongoing support required to guarantee a stable and robust infrastructure for our clients.

Client infrastructure support for the assigned region will be the primary focus for this role; however, all remaining available time will be used to support the Grid Services team of Systems Administrators company wide.

• Report to Grid Services Regional Director
• Provide support for assigned projects
• Provide support for Grid Services tickets according to company workflow
• Assist other Systems Administrators with escalations or project tasks
• Utilize Autotask to document/report work daily
• Provide both on‑site and remote support for escalations and projects as required
• Participate in weekly Grid Services team calls
• Reassign tickets to Field Team queue as required

• Assist school staff by responding to, following up on, and closing Grid Services tickets in a timely manner
• Communicate professionally with the client and avoid using technical jargon
• Provide excellent customer service to clients

• Troubleshoot, modify and deploy existing or new switches, access points, routers and servers (physical and virtual) in alignment with Vinson Technical Standards
• Provide recommendations for purchasing infrastructure (servers, switches, access points, etc.) that are aligned with Vinson Technical Standards
• Complete an annual directory services (AD/GS) cleanup for all identified clients
• Protect the privacy of confidential information, including records and files
• Reference documentation to create, troubleshoot and modify user accounts according to established formulas
• Keep all network documentation up‑to‑date (Network and Infrastructure, User Account Creation & Network Maps)
• Act as the primary resource for infrastructure‑related projects (upgrading servers/networks, deploying new applications) as assigned by leadership
• Routinely travel to client sites to provide on‑site support and evaluate infrastructure security and health
• Utilize remote management and monitoring (RMM) tools to service and support client infrastructure, triage outages or significant changes and notify teams of problems
• Audit RMM settings periodically to ensure alerts related to appropriate client systems are delivered to the correct personnel

• Act as the main contact for the assigned region for infrastructure support and escalation needs as assigned by Regional Director
• Follow company procedures for Grid Services ticket workflows and escalations
• Monitor and triage incoming tickets appropriately by accepting or reclassifying to the most appropriate queue
• Notify appropriate team member(s) of critical requests/issues
• Learn from and cross‑train peers on new or improved technical skills
• Participate in team meetings, company training, and stay informed of company updates
• Identify methods, procedures, products, etc. to help improve client support and communicate needs to Regional Director

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below…