Digital Platform QA Lead & Operations

The Cleveland Orchestra is seeking a Digital Platform Manager who will be responsible for ensuring the accuracy, reliability, and overall quality of The Cleveland Orchestra’s digital platforms, including , The Cleveland Orchestra App, and the Adella streaming service. This role serves as the primary quality assurance (QA) owner across platforms, as well as validates, maintains, and optimizes existing digital experiences. The position requires a detail-oriented, systems-minded, curious individual who takes pride in being the first line of defense against errors and the quiet fixer behind the scenes, ensuring platforms function smoothly, consistently, and as intended.

Position responsibilities include the following:

• Manage the creation and upkeep of all  and The Cleveland Orchestra App events and paid products.
• Manage Content Management Systems (CMS) permissions, workflows, and governance to maintain platform integrity and reduce errors.
• Establish and maintain documentation, QA standards, and best practices that support consistent, high-quality digital experiences.
• Serve as a resource for internal teams by providing guidance, training, and QA review prior to launches.
• Own testing encoders and working live streams, which requires occasional weekend commitments throughout the season. Weekly work schedule can be flexed to accommodate any necessary weekend hours.
• Lead discussions with internal stakeholders when creating anything from event pages to campaign destinations.

• Own QA across , The Cleveland Orchestra App, and Adella by proactively identifying, testing, and resolving issues before they reach the public.
• Document, prioritize, and resolve issues when possible, escalating to internal teams or vendors as needed and validating fixes post-release.
• Continuously monitor critical user journeys to ensure key flows function as intended and meet organizational standards.
• Support digital initiatives in a way that scales with the role, with opportunities to grow into deeper product ownership and technical leadership over time.
• Identify recurring issues, system gaps, and opportunities for platform enhancements, contributing insights to product and technical roadmaps.
• Use analytics and platform data to inform recommendations that improve efficiency, reliability, and user experience.

The successful candidate will meet the following qualifications:

• Bachelor’s Degree in Digital Marketing, Web Design, Product Management, UX, Business Management or related discipline, or equivalent professional experience.
• 2-4 years’ of experience working with digital platforms, websites, mobile apps, or streaming services, with a strong emphasis on digital platform operations.
• Knowledge of multiple Content Management Systems (CMS) and familiarity with HTML and CSS.
• Knowledge or curiosity in streaming platforms, subscription services, and entertainment.
• Comfort working in Agile or iterative development environments; familiarity with common project management and ticketing tools.
• Ability to learn new technologies quickly and adapt to evolving digital platforms.
• Exceptional attention to detail and a methodical approach to identifying and resolving issues.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong collaboration and communication skills; able to work effectively across teams while advocating for quality and accuracy.
• Proficiency with Google Analytics. Google Analytics Certification a plus.
• Experience live streaming content preferred but not required.
• Knowledge of and familiarity with classical repertoire preferred, but not required.

We offer a competitive salary ($65,000 - $80,000), excellent medical and dental plan benefits, generous paid time off, 403(b) plan with employer match, hybrid remote/onsite work schedule, complimentary concert tickets, and the opportunity to work with a world-renowned Orchestra.