Field Service Technician - Cleveland, Ohio

Summary

The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships.

The Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory.

Up to 25% overnight travel is required.

• Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and upscale to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC (Common Access Card).

• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in-servicing, repairs, calibrations, and general technical support.
• Maintain accurate inventory of spare parts in accordance with company policy.
• Properly maintain company‑issued assets including vehicle, tools, and equipment.

• Follow service procedures including complaint handling and Medical Device Reporting.
• Ensure all service documentation meets regulatory and corporate requirements.
• Uphold company safety policies, quality expectations, and operational standards.

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• Ability to meet eligibility requirements for obtaining access to all Federal Government Facilities including Department of Defense, Bureau of Prisons, Veterans Affairs Hospitals, Indian Health Services Facilities, and any other Local/State/Federal Facilities requiring Background Investigations and required identification badges.
• Strong troubleshooting, diagnostic, and problem‑solving skills.
• Medical or electromechanical device repair experience required.
• Ability to work independently, handle multiple priorities, and travel as required.

• Remote and on‑site technical support for automated dispensing systems.
• Work‑order evaluation, prioritization, and resolution.
• Diagnosis and repair of hardware/software components.
• Preventive maintenance, installations, repairs, and calibrations.
• Inventory management and adherence to company policy.
• Accurate service documentation including expenses and time tracking.
• Compliance with MDR and service procedures.

• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
• 24×7 on‑call service experience preferred.
• CompTIA A+ Certification or equivalent preferred.

• Mechanical aptitude with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Ability to operate powered and manual hand tools.
• Ability to lift 85 lbs. frequently.
• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.
• Valid driver’s license and ability to meet company driving requirements.
• Daily car travel required, with occasional air travel and overnight stays.

USA OH - Cleveland

$25.50 - $40.80 USD Hourly

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.