Regional Manufacturing IT & OT Support Specialist

Georgia-Pacific is seeking a Regional IT Support Specialist to provide hands‑on infrastructure support for Discrete Manufacturing operations across North America, including Wood Products, Corrugated, Warehouse, and Wood & Fiber facilities. This role is part of the Regional Site Services team within Manufacturing IT and focuses on maintaining reliable and secure technology systems that support plant operations.

In this role, you will serve as the primary IT contact for manufacturing sites within your assigned region. You will support plant infrastructure, work closely with local operations teams, and partner with enterprise IT groups to ensure technology systems remain stable, secure, and available in 24/7 production environments. This role plays a critical part in maintaining technology systems that support plant production, operational safety, and business continuity across Georgia‑Pacific manufacturing facilities.

This position is well suited for technicians who enjoy solving real‑world infrastructure problems, working directly with plant teams, and expanding their experience in manufacturing and operational technology environments. This role provides broad exposure to manufacturing environments, enterprise infrastructure, and operational technology systems.

• Support and maintain plant IT infrastructure including Windows and Linux servers, virtualization platforms, storage systems, network connectivity, firewalls, and end‑user computing systems.
• Troubleshoot and resolve infrastructure, connectivity, and system performance issues affecting manufacturing operations.
• Perform preventative maintenance, system updates, and hardware support to maintain system reliability and reduce production downtime.
• Maintain cybersecurity standards through patching, endpoint protection, and compliance with enterprise security policies.

• Serve as the primary technical contact for manufacturing facilities within your region.
• Build strong working relationships with plant leadership, engineering teams, and operational staff.
• Conduct regular site visits to support infrastructure operations, perform maintenance, and assist with plant technology initiatives.
• Coordinate IT components of site projects such as workstation deployments, network installations, equipment replacements, and user setups.

• Support IT infrastructure used within manufacturing environments including process control networks, HMI workstations, thin client systems, and plant application servers.
• Assist with maintaining reliable connectivity between plant systems and enterprise infrastructure.
• Gain exposure to manufacturing technologies and industrial automation environments as part of supporting plant operations.

• Communicate clearly with plant teams and enterprise IT partners regarding system issues, maintenance activities, and project work.
• Collaborate with network, infrastructure, cybersecurity, and application teams to resolve incidents and implement improvements.
• Document system configurations, troubleshooting steps, and operational procedures to support long‑term system reliability.

• Participate in a rotating 24/7 on‑call schedule supporting manufacturing operations.
• Travel approximately 50 to 75 percent within the assigned region to support plant infrastructure, operational incidents, and project work.
• Travel is typically regional and planned around plant support needs.
• Periodic international travel may be required to support manufacturing facilities outside the United States.

• 3 or more years of experience supporting IT infrastructure, systems administration, or enterprise IT environments.
• Hands‑on experience with technologies such as Windows Server, virtualization platforms (VMware or similar), Active Directory, and enterprise networking.
• Working knowledge of networking fundamentals including TCP/IP, DNS, and DHCP.
• Experience troubleshooting infrastructure, connectivity, and endpoint issues in business or production environments.
• Strong problem‑solving, documentation, and…