ServiceNow IT Support Systems Analyst

Jones Day is a global law firm with 40 offices in major centers of business and finance throughout the world. Covering 19 countries on five continents, our unique governance system fosters an unparalleled level of integration and contributes to our ranking as one of the best in the world in client service.

Jones Day seeks to employ the most qualified people, capable of delivering superior client service through professional excellence and teamwork, for every position in the Firm. We offer competitive compensation and benefits in a stimulating work environment.

The IT Support Systems Analyst works as a member of a team that supports the Service Now platform, collaborating with Firm technology teams and other departments to maintain and configure workflow and service management solutions to improve the performance of technology and other services provided to the Firm.

The IT Support Systems Analyst is responsible for the ongoing support of the Service Now platform and the functions it performs for the Firm under the direction of the IT Support Systems Manager and in collaboration with senior team members and peers. The Analyst will participate in the software development cycle, complete other project work as assigned, and fulfill work tickets assigned to the team while proactively identifying trends and opportunities for improvement.

• Bachelor’s degree in management, information systems, or other related concentrations.
• Minimum of five years of work experience relating to the support of information technology systems and related processes while maintaining a current understanding of service management, development, and process optimization best practices as they continue to evolve across industries.
• Minimum of two years of work experience supporting Service Now ITSM or other similar Service Now applications.

Jones Day offers competitive salaries and benefits to all employees. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The starting salary range for this Cleveland position is $90,000 – $120,000.

Jones Day is an Equal Opportunity Employer.