Feedback Loop Processing

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Your role

As the Feedback Loop Lead within Capgemini, you will be responsible for structuring, operating and improving the feedback collection process for Neo, the newly launched Group-wide AI platform. You will manage how user insights are captured, triaged and translated into clear inputs for product and engineering teams. This role ensures that platform usage patterns, issues and enhancement requests are consolidated, prioritized and shared consistently with the relevant streams

Your tasks

* Maintaining the feedback intake process, ensuring consistent collection and classification of user insights.

* Triaging, grouping and clarifying feedback items to support prioritization discussions with product and engineering leads.

* Consolidating recurring themes, pain points and improvement opportunities into clear outcomes for the feature intake process.

* Ensuring smooth coordination with stream leads when feedback requires investigation, follow‑up or cross‑team alignment.

* Monitoring trends and patterns in feedback to identify systemic issues and support decision‑making for future enhancements.

Your profile

* Bachelor's or Master's degree in Business, Engineering, UX, Data or a related field.

* Experience working with feedback management, product operations, or user‑insight processes in digital platforms.

* Strong ability to analyze qualitative inputs, identify patterns and translate them into structured, actionable outcomes.

* Comfortable working with product, engineering, UX and support teams to clarify issues and track follow‑ups.

* Strong communication and organizational skills, with attention to detail and process consistency.

* Hands‑on experience with feedback tools, tracking dashboards or ticketing systems is a plus.

What you'll love about working here

* Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.

* Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

* Cutting-Edge Technology:
Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.

* Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others:
Salesforce, Java, Could, IoT, Agile, AI.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on You Tube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2025 global revenues of €22.5 billion.