ServiceNow HRSD Team Manager

Your role

We are looking for a talented Service Now HRSD Team Manager to lead, develop, and grow our Service Now HRSD team in Poland. This role involves overseeing team delivery, managing people and performance, driving go-to-market strategy, and developing innovative HRSD solutions with a focus on AI and Service Now AI Agents.

You will be responsible for building a high-performing team of Service Now HRSD developers and analysts, shaping market offerings, and ensuring successful project delivery. The ideal candidate combines strategic leadership with hands-on Service Now HRSD expertise.

Your tasks

* Build and manage a Service Now HRSD delivery team in Poland, including recruitment, onboarding, and career development.

* Set standards and ensure quality delivery across HRSD projects, reviewing solutions and aligning with Service Now best practices.

* Drive go-to-market activities, collaborating with sales and leadership to grow the HRSD pipeline and support pre-sales initiatives.

* Design and evolve Service Now HRSD offerings with a focus on AI-powered solutions and reusable assets.

* Act as a subject-matter expert, supporting client conversations and ensuring team readiness for upcoming projects.

* Collaborate with architects and consultants to ensure scalable and differentiated solutions.

Your profile

* 3+ years of hands on experience with Service Now, with strong focus on HRSD.

* 5+ years of people management experience, including team building and leadership.

* At least one active Service Now certification (e.g. CSA, CIS HRSD, or equivalent) - required to validate delivery quality and team output.

* Strong understanding of Service Now HRSD capabilities and HR processes (employee lifecycle, case management, knowledge management).

* Proven experience in pre sales, pipeline management, or go to market activities.

* Very good command of English, both written and spoken.

What You'll love about working here

* Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.

* Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!

* Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.

* Cutting-Edge Technology:
Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.

* Power to build a sustainable, more inclusive future:
Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on You Tube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

The Group reported 2025 global revenues of €22.5 billion.