Director of Information Technology Lutheran Metropolitan Ministry mission-driven organization

Company Description

A mission-driven organization, LMM has a 56-year history of service to the community and is a recognized leader in implementing best practice for safety net services and providing innovative solutions that assist people on their journey to stability, self-sufficiency, and well‑being. Serving Northeast Ohio, we help people obtain job skills and employment, locate safe and stable housing, access supportive services, and overcome barriers to secure second chances in the community.

The Director of Information Technology is responsible for leading the strategic vision and daily operations of technology infrastructure, cybersecurity, and program innovation. This position plays a vital role in ensuring the secure, reliable, and mission‑aligned use of technology across the organization. The Director manages systems, people, and processes that support staff and service delivery. The Director is a member of the senior leadership team and works under the supervision of the Chief Financial Officer to align technology strategy with the organization’s mission and operational goals.

• Develop and execute a multi-year technology roadmap aligned with the organization’s mission and strategic goals
• Manage technology annual operating budget, procurement, vendor relationships, contracts, and licensing renewals
• Oversee cybersecurity strategy, risk assessment, incident response, disaster recovery, and regulatory compliance
• Maintain and secure the network infrastructure, servers, databases, audio‑visual systems, and organization‑wide hardware/software
• Ensure system integration, data integrity, and user training across platforms
• Optimize workflows and user access while ensuring appropriate permissions and data privacy
• Ensure documentation is kept current for all processes and architecture
• Serve as primary resource for hardware, software and data collection decisions regarding the maintenance of the network
• Collaborate with end users to identify application requirements, analyze and design software solutions and determine which software products to purchase
• Develop policies, procedures and appropriate security for IT matters, including policies defining access to and usage of LMM applications, systems and IT equipment
• Ensure IT practices are compliant with agency insurance requirements
• Oversee purchasing, installation and maintenance of all hardware, including computers, servers and network, software, telecommunications and security devices
• Keep abreast of new technologies, applications and software options and develop use cases and action plans for how these may be integrated into the organization
• Exhibit expertise in network administration, cybersecurity best practices, Windows/Server environments, and cloud services

Our ideal candidate has a Bachelor’s degree in a related field, a Master’s degree preferred or equivalent industry experience; a minimum of 7 years relevant progressive IT work experience including Microsoft network administration and strong leadership and project management experience. Demonstrated experience supporting enterprise software systems including accounting/financial packages, donor management (CRM) platforms, cloud‑based collaborative solutions and SQL‑based databases or reporting tools.

Proven background in supporting system integrations and implementations. Prior experience in a human services or similar setting preferred.

LMM is an Equal Opportunity Employer, that recognizes the value of having staff who reflect different life experiences and backgrounds. We offer excellent benefits, generous PTO and respectable wages.

$90,000.00 – $95,000.00.