Sr. IT Manager at Huntington Convention Center of Cleveland

## Sr. IT Manager at Huntington Convention Center of Cleveland Apply locations:
Cleveland, OHtime type:
Full time posted on:
Posted 6 Days Agojob requisition :
R
** LEGENDS GLOBAL
** Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sound like a winning formula for you?
** Join us!
**** Essential Duties and Responsibilities
*** Lead the planning, implementation, maintenance, and support of all convention center technology infrastructure, including networks, servers, wireless systems, telecommunications, cybersecurity, digital signage, and end-user systems.
* Provide leadership, direction, and mentorship to the IT team by fostering a collaborative, service-oriented culture focused on operational excellence, professional development, accountability, and continuous improvement
* Oversee IT operations supporting conventions, trade shows, live events, meetings, ticketing platforms, and guest-facing technologies to ensure exceptional service delivery.
* Manage enterprise network environments including LAN/WAN, Wi-Fi, fiber connectivity, VLANs, firewalls, VPNs, and internet services for exhibitors, vendors, staff, and guests.
* Direct cybersecurity initiatives including access controls, vulnerability management, endpoint protection, incident response, backup and disaster recovery strategies, and compliance with organizational security standards.
* Manage special projects as assigned by the Assistant General Manager and/or General Manager.
* Collaborate with all convention center departments to deliver technology solutions that meet operational and event-specific requirements.
* Ensure high availability and performance of mission-critical systems including POS systems, digital displays, security systems, surveillance integrations, VoIP platforms, and building technology interfaces.
* Develop and manage IT operating budgets, capital improvement projects, vendor relationships, contracts, software licensing, and technology procurement activities.
* Lead IT staff recruitment, supervision, scheduling, training, performance management, and professional development initiatives.
* Establish and maintain IT policies, procedures, documentation, operational standards, and business continuity/disaster recovery plans.
* Coordinate with third-party service providers, internet carriers, managed service partners, and technology vendors to support venue operations and large-scale events.
* Monitor system performance, troubleshoot escalated technical issues, and ensure timely resolution of operational incidents.
* Plan and execute infrastructure upgrades, technology refreshes, and modernization initiatives aligned with organizational goals and future event requirements.
* Support hybrid and live-streaming event technologies including conferencing platforms, broadcast connectivity, and digital collaboration tools.
* Maintain compliance with applicable data privacy, payment processing, and cybersecurity regulations and standards.
* Provide on-site leadership and technical support during major events, including evenings, weekends, and holidays as required.
* Analyze operational metrics and prepare reports related to system performance, cybersecurity posture, service delivery, and technology utilization.
* Evaluate and implement emerging…