Specialist, IT Solutions

Summary

Collaborates with departments College wide to provide end user support implementing solutions that meet business Enterprise Resource Planning (ERP) needs. Analyzes and evaluates College systems and applications; including but not limited to product upgrades, enhancements, system testing, new application implementation, integration, reporting and troubleshooting.

• Collaborates with business units to understand organizational and operational challenges to make suggestions on solutions to better meet business needs and eliminate roadblocks to success.
• Reviews and evaluates product release information and schedules - creating and maintaining technical and training documentation as it relates to new features, changes, integrations and/or system enhancements.
• Manages projects from start to finish, including developing application test plans, leading departments through testing/training and managing schedules and resources to meet deadlines.
• Evaluates help desk tickets for a range of system applications to analyze trends and recommend improvements to documentation, products and/or processes to enhance user experience and outcomes.
• Performs other duties as assigned.

• Significant related experience may substitute for education.
• Minimum of five years of demonstrated experience in relevant functional or technical fields.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated effectiveness in a role requiring dynamic and abstract problem‑solving methods in adaptive situations.

• Ability to effectively complete work assignments independently while collaborating with cross‑functional teams in a complex enterprise environment.
• Possess working knowledge of enterprise application software concepts, practices, and procedures, including cloud-hosted and SaaS-based ERP systems.
• Demonstrated experience supporting SaaS environments, including vendor‑managed upgrades, release cycles, and coordination of testing, documentation, and stakeholder readiness activities.
• Working knowledge of system integrations, APIs, middleware, and data exchanges between enterprise systems and third‑party platforms.
• Experience with workflow and automation tools, including workflow engines, low code/no code platforms, or automated business processes used to improve efficiency and user outcomes.
• Demonstrated intermediate Banner system skills (or equivalent ERP platforms) and ability to support functional users through system configuration, testing, and issue resolution.
• Demonstrated intermediate project‑management skills, including planning, coordinating resources, managing timelines, and supporting testing and training activities.
• Knowledge of security, data privacy, and compliance principles, including role-based access, audit support, and the appropriate handling of sensitive institutional data.
• Intermediate level proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and related productivity tools, as well as modern collaboration and documentation platforms such as Microsoft Teams and SharePoint.
• Ability to research and analyze issues, interpret system behavior and data, and develop effective, sustainable solutions.
• Possess strong organizational and time management skills with the ability to prioritize and manage multiple tasks and deadlines in a dynamic environment.
• Works accurately with strong attention to detail and a commitment to quality outcomes.
• Excellent customer service skills and a proven ability to develop and sustain productive relationships with internal stakeholders, vendors, and partners.
• Ability to communicate effectively—both written and verbal—and to collaborate, persuade, negotiate, and gain acceptance of ideas on significant projects.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity, and to respond appropriately to the needs of the community.

• Service Focus
• Communication
• Quality of Work

• Master’s Degree
• Project Management Certification