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Technical Architect
Job in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-06-05
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
IT Consultant, Systems Analyst, Technical Support, IT Support
Job Description & How to Apply Below
Service Now Platform Architect
- Service Now Specialist configures, customizes, and deploys the Service Now platform to meet business needs, focusing on automating workflows and integrating modules like ITSM, ITOM, or ITAM.
- Gather requirements, develop scripts (JavaScript), manage updates, and ensure system performance. Require scripting skills, module expertise, and relevant certifications.
- Platform Development & Configuration:
Customizing applications, including form design, workflow creation, and UI policy configuration. - System Integration:
Developing integrations between Service Now and other systems using SOAP/REST APIs and Integration Hub. - Implementation & Deployment:
Leading or assisting in the deployment of Service Now modules (ITSM, ITOM, ITAM). - Scripting & Troubleshooting:
Utilizing JavaScript (client-side/server-side) to create complex business logic, troubleshooting scripts, and fixing bugs. - Documentation & Training:
Creating technical documentation, functional designs, and providing training to end-users. - Process Automation:
Designing and automating workflows using Flow Designer to optimize IT processes.
- Service Now Expertise:
Deep knowledge of Service Now platform architecture and core modules. - Technical
Skills:
Proficiency in JavaScript, HTML, CSS, and web services (REST/SOAP). - Certifications:
Certified System Administrator (CSA) is usually required, with Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) strongly preferred. - Problem-Solving:
Strong analytical skills to translate business requirements into technical solutions.
TCS Employee Benefits
Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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